Terms of Service
Last updated: December 1, 2023
From everyone at Noustro, thank you for using our products! We build them to help you do your best work. Since we don’t know every one of our customers personally, we have to put in place some Terms of Service to help keep the ship afloat.
When we say “Company”, “we”, “our”, or “us” in this document, we are referring to Noustro.
When we say “Services”, we mean our websites, including noustro.com, app.noustro.com and any product created and maintained by Noustro LLC. That includes all versions, whether delivered within a web browser, desktop application, mobile application, or another format.
When we say “You” or “your”, we are referring to the people or organizations that own an account with one or more of our Services.
We may update these Terms of Service (“Terms”) in the future. Typically these changes have been to clarify some of these terms by linking to an expanded related policy. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify account holders.
When you use our Services, now or in the future, you are agreeing to the latest Terms. There may be times where we do not exercise or enforce a right or provision of the Terms; however, that does not mean we are waiving that right or provision. These Terms do contain a limitation of our liability.
If you violate any of the Terms, we may terminate your account. That’s a broad statement, and it means you need to place a lot of trust in us. We do our best to deserve that trust by being open and keeping an open door to your feedback at support@noutro.com.
Account Terms
- You are responsible for maintaining the security of your account and password and for ensuring that any of your users do the same. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
- You may not use the Services for any purpose outlined in our Use Restrictions policy, and you may not permit any of your users to do so, either.
- You are responsible for all content posted to and activity that occurs under your account, including content posted by and activity of any users in your account.
- You must be a human. Accounts registered by “bots” or other automated methods are not permitted.
Copyright and Content Ownership
- All content posted on the Services must comply with U.S. copyright law.
- You give us a limited license to use the content posted by you and your users in order to provide the Services to you, but we claim no ownership rights over those materials. All materials you submit to the Services remain yours.
- We do not pre-screen content, but we reserve the right (but not the obligation) to refuse or remove any content that is available via the Service at our sole discretion.
- You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services, use of the Services, or access to the Services without the express written permission of the Company.
Features and Bugs
We design our Services with care, based on our own experience and the experiences of customers who share their time and feedback. However, there is no such thing as a service that pleases everybody. We make no guarantees that our Services will meet your specific requirements or expectations.
We also test all of our features extensively before shipping them. As with any software, our Services inevitably have some bugs. We track the bugs reported to us and work through priority ones, especially any related to security or privacy. Not all reported bugs will get fixed and we don’t guarantee completely error-free Services.
Use Restrictions
We are proud to give create a wonderful tool for our customers.. We also recognize that, however good the maker’s intentions are, technology can amplify the ability to cause great harm. That’s why we’ve established this policy. We feel an ethical obligation to counter such harm: both in terms of dealing with instances where Noustro is used (and abused) to further such harm and to state unequivocally that the products we make at Noustro are not safe havens for people who wish to commit such harm. If you have an account with any of our products, you can’t use them for any of the restricted purposes listed below. If we find out you are, we do the following:
Every case goes through the same general process:
- Discovery
- Investigation
- Decision, sometimes with a right to an appeal
NousCoach
NousCoach is provided for informational and educational purposes only. The content, advice, and guidance offered through NousCoach are not intended to be a substitute for professional help, including but not limited to medical advice, diagnosis, or treatment. Always seek the advice of your physician, mental health professional, or other qualified health provider with any questions you may have regarding a medical condition or mental health concern.
NousGames
NousGames are designed for educational and entertainment purposes only. While these games may offer insights or learning experiences, they should not be considered as professional advice or guidance. The games are not intended to replace any form of professional consultation, therapy, or treatment.
NousQuizzed
NousQuizzed features quizzes and assessments that are provided for informational purposes only. These quizzes are designed to help users gauge their standing in various key aspects of life, such as financial literacy, personal development, and other areas of interest. The results of these quizzes should not be interpreted as professional evaluations or diagnoses. They are meant to provide a general indication of your current knowledge or status in a particular area and should not be used as a basis for making important life decisions without consulting appropriate professionals.
Restricted purposes
- Violence, or threats thereof: If an activity qualifies as a violent crime in the United States or where you live, you may not use Noustro products to plan, perpetrate, or threaten that activity.
- Child exploitation, sexualization, or abuse: We don’t tolerate any activities that create, disseminate, or otherwise cause child abuse. Keep away and stop. Just stop.
- Hate speech: You cannot use our products to advocate for the extermination, domination, or oppression of people.
- Harassment: Intimidating or targeting people or groups through repeated communication, including using racial slurs or dehumanizing language, is not welcome at Noustro.
- Doxing: If you are using Noustro products to share other peoples’ private personal information for the purposes of harassment, we don’t want anything to do with you.
- Malware or spyware: Code for good, not evil. If you are using our products to make or distribute anything that qualifies as malware or spyware — including remote user surveillance — begone.
- Phishing or otherwise attempting fraud: It is not okay to lie about who you are or who you affiliate with to steal from, extort, or otherwise harm others.
- Spamming: No one wants unsolicited commercial emails. We don’t tolerate folks (including their bots) using Noustro products for spamming purposes. If your emails don’t pass muster with CAN-SPAM or any other anti-spam law, it’s not allowed.
- Cybersquatting: We don’t like username extortionists. If you purchase a Noustro product account in someone else’s name and then try to sell that account to them, you are cybersquatting. Cybersquatting accounts are subject to immediate cancellation.
- Infringing on intellectual property: You can’t use Noustro products to make or disseminate work that uses the intellectual property of others beyond the bounds of fair use.
While our use restrictions are comprehensive, they can’t be exhaustive — it’s possible an offense could defy categorization, present for the first time, or illuminate a moral quandary we hadn’t yet considered. That said, we hope the overarching spirit is clear: Noustro is not to be harnessed for harm, whether mental, physical, personal, or civic. Different points of view — philosophical, religious, and political — are welcome, but ideologies like white nationalism, or hate-fueled movements anchored by oppression, violence, abuse, extermination, or domination of one group over another, will not be accepted here.
How to report abuse
For cases of suspected malware, spyware, phishing, spamming, and cybersquatting, please alert us at support@noustro.com.
For all other cases, please let us know by emailing support@noustro.com. If you’re not 100% sure if something rises to the level of our use restrictions policy, report it anyway.
Please share as much as you are comfortable with about the account, the content or behavior you are reporting, and how you found it. Sending us a URL or screenshots is super helpful. If you need a secure file transfer, let us know and we will send you a link. We will not disclose your identity to anyone associated with the reported account.
Liability
We mention liability throughout these Terms, but to put it all in one section:
You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to these Terms or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.
In other words: choosing to use our Services does mean you are making a bet on us. If the bet does not work out, that’s on you, not us. We do our darnedest to be as safe a bet as possible through careful management of the business; investments in security, infrastructure, and talent. If you choose to use our Services, thank you for betting on us.